How can we help?

Businesses sign in to their dashboard on this website, and can also use the Eventmatch mobile app. Team members use the mobile app.

Log inExplore the staff app

If they emailed you an invitation — download the app, sign up with the address they invited, and accept it. You are on the team the moment you accept; nobody has to approve you afterwards. Invitations expire after 7 days.

If they gave you a code or a join link — open Join an agency in the app and enter the 6-character code (a link opened on your phone fills it in for you). That sends a request, and you are on the team once they approve it.

If you have neither, ask the business to invite you or to share their code.

Start by inviting team members and organizing your shifts. Our product walkthrough follows the whole job — assignments and confirmations, attendance and timesheets, then payroll, customer invoices and what you can report on.

See how it works

Open the shift and go to its Timesheets section. Use Edit timesheet (or Quick edit) to correct the times, the hours or the rate, or Add timesheet for a team member who has none. That record recalculates as you save. A timesheet can only be deleted while it is unpaid — once payroll has marked it paid, correct it instead.

A payroll run or an invoice already created keeps the amounts it was created with. Fix an invoice on the invoice itself (Edit, then the line that is wrong). A payroll run cannot be edited or reopened: settle the difference in the next run.

Open the shift in the Eventmatch mobile app and find the team member in Time Tracking. Each clock-in and clock-out shows whether it was recorded on-site or off-site, with a pin that opens the spot in your phone's maps app. An off-site punch is flagged for you to review — it never stops someone clocking in.

This view is in the mobile app. The web dashboard shows the recorded times and hours, not the location.

How attendance works

They are off until you set them up, in Settings → Penalties: how many minutes late still count as on time, then the bands past it — a warning, a flat amount, a share of what the shift earned, or an amount per minute. They read a team member's own clock-in, so clocking someone in yourself never raises one.

Every penalty raised is listed under Time & Pay → Penalties, where Waive cancels one against a reason you record — until it has gone into a payroll run or an invoice, at which point it is part of a document you already issued.

A timesheet report — filter Time & Pay to the records you want, then use View or Download to get them as a PDF.

Payroll documents — open a processed payroll run for its summary PDF, and use the row actions on any team member to open, download or email their pay stub. Your team can also open their own pay stubs in the app.

All of it is included whatever your size. See what it costs

Yes. Open the invoice and use Edit to correct the hours or the rate on a line, the due date or the notes — every total, and what the customer still owes, is recalculated for you. You can do this even after a payment has been recorded.

An invoice raised by mistake can be deleted, but only while no payment has ever been recorded against it. Deleting it frees those shifts to be invoiced again.

How invoicing works

Your Eventmatch subscription — for questions about your plan or an Eventmatch invoice (numbered EMS-…), contact Eventmatch support.

Invoices you create for your customers — these are yours to manage in Billing. If something isn't working, contact support and include the invoice reference and a description of the issue.

See what it costs

Open Pay Stubs in the app's menu. A pay stub appears there once a business processes a payroll run that includes your shifts — so it follows their pay schedule, not each shift you finish. Tap one to open the PDF on your phone, then save or share it.

For a shift-by-shift view of what you earned and what is still pending, use Earnings. If you expected a pay stub and there isn't one, ask the business — only they can run payroll.

Worked hours, pay amounts, or payment timing — contact the business managing your shift. They review hours and handle payment, and you can call or message them straight from the shift in the app. Eventmatch records what you worked and what you were paid; it does not pay you.

The app isn't displaying information correctly — contact Eventmatch support.

Deleting your account requires signing in first. Businesses: log in to the web dashboard, open Settings and choose Delete account — you'll confirm your email address and type DELETE. A business account can only be deleted once no team members remain on its roster, so remove them first. Team members: open Settings in the app and choose Delete Account. Deletion is permanent and takes effect immediately.

If you can no longer sign in, contact support from the email address on your account and ask for deletion.

Delete your account (sign-in required)

Read our Privacy Policy for information about personal data and our Terms of Service for the conditions of using Eventmatch.

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