Support
We're here to help you get the most out of EventMatch
Frequently Asked Questions
How do I reset my password?
On the login screen, tap 'Forgot Password' and enter your email address. You'll receive a verification code to reset your password.
Why does the app need my location?
EventMatch uses your location only when you clock in or out of a shift to verify your attendance at the work location. We do not track your location continuously.
How do I delete my account?
You can request account deletion from the app by going to Settings → Danger Zone → Delete Account. Your data will be permanently removed according to our data retention policy.
How do I connect with a staffing agency?
Agencies can invite you to join their team using your email address. Once invited, you'll receive a notification and can accept the invitation to start receiving shift offers.
When do I get paid for my shifts?
Payment timing depends on your staffing agency's policies. You can view your earnings and payment status in the Finances tab of the app.
What if I can't clock in at my shift location?
Make sure location services are enabled for EventMatch. If you're having issues, contact your agency directly and they can manually record your attendance.
Response Time
We typically respond to support requests within 24-48 hours during business days.
Monday - Friday
9:00 AM - 6:00 PM EST